CES Water Quality News Sharing Tips, Tech Support, New Trends, and technology updates !

Have a "Rio Moment" and lost your Pool ? Probable causes and solutions!


Most people that watched the Rio Olympic diving events couldn’t believe how the dive pool turned green and murky. They also marveled at how the water quality failed to recover for days. What could have happened? and how can we avoid this kind of catastrophe in our facility pools? 

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It was an embarrassing mess, wasn't it.… especially with the whole world watching, and with 4 years to prepare for the event.

Most alarming were the series of lame excuses that were provided while little progress was made. Some of the internet favorites were:

  • Pool was green due to heat and “lack of wind”. Honestly?
  • "Chemistry is not an Exact Science"
  • Pool was green due to the "Proliferation of algae"
  • "pH was thrown off by the large number of people using the pool"
  • Events were cancelled because: Water must be "still so it can return to its blue color".

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While Karma dictates that you don’t ever want to make light of other people’s bad fortune, we need to understand and learn from this type of mess-up.

What Happened?:

There are three major causes of murky or green water, namely metals, poor filtration, and poor oxidation. Here’s a quick look of the typical cause and solution for each of these.

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Metals:

Problem:

Swimming pools are very susceptible to metals build up. Why? While all pools continually receive metals from the city water supply, they accumulate faster in pools due to higher evaporation. When water evaporates, pure (or distilled) water escapes, leaving behind all the minerals, metals, salt, etc… and when new water is introduced, the new metals ADD to the total metal count.  BUT, metals will tend to stay invisible (or "in solution"), even at fairly high levels, and you need an “triggering event”, normally high pH, to drop them out in the water – turning the pool green (either clear or murky). Restoring the correct pH will prevent additional metals from dropping out, but will not put the copper "in solution" (invisible) again, and you will need a way to remove the “dropped out” metals from the water – and some filters just can’t do the job.

Solution:

Test your metals monthly using a Palintest9 test kit or equivalent, and dump water (different than evaporation) to keep the water from getting too overstuffed with minerals and metals. You should also use a sequestering agent such us Jack’s Magic or Metal & Stain Inhibitor (MSI) to keep metals in solution and to drop them out gradually through the filter. If you have a “Rio” event, you can first drop the pH and then use a filter aid or special copper-removal chemical to drop copper through the filter fast.

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Poor Filtration:

Problem:

Poor Filtration continually puts you at the edge of disaster, and once you have an event, it becomes very difficult to recover. With poor filtration the filter might seem "lethargic" in being able to maintain or restore clarity. In fact, one of the differences between poor oxidation and poor filtration in cloudy water, is that poor filtration can help the condition linger for many days or even weeks, where cloudiness from poor oxidation can be cured by a simple overnight shock. Also, even the best filter can fall into disrepair over time if proper preventive maintenance is not provided periodically.

Solution:

Install a filter that is capable of providing the desired water quality initially, and keep pace with required maintenance on an annual basis. In case of a filtration event, you can use a “blue-type” clarifier, or you can pre-coat the existing filter (regardless of type) with a small amount of cellulose wood fiber such as Jack’s Magic Fiber Stuff™ or similar. The clarifier or wood fiber will enhance the filtration temporarily, but you need to resolve the underlying issue before it becomes as bigger problem. Also CES stocks special chemicals designed to remove copper from pool water through the filter media, so we can assist if you ever are confronted with this type of issue. 

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Poor Oxidation:

Problem:

Poor Oxidation, as evidence by low ORP, and displayed in cloudy or lifeless water can happen quickly during a lapse, or can happen as a small deficiency over a long period of time. If your oxidation rate (ORP) is low, organics and other stuff will accumulate in the pool water. The residual of bad stuff (AKA Chlorine Demand) could reach 50-100 PPM, so it is immune to most treatments or shocks. You can’t really see this stuff, nor can’t easily test for or anticipate it, but eventually you will have a very “sick” pool that can turn on you very quickly, and can be very difficult to correct. Also a sick pool can gobble up exponential amounts of chlorine to generate the same ORP or Chlorine residual.

High pH will also cause the ORP to drop, potentially causing the reported "algae" bloom, but algae blooms seldom produce that clear of a green-colored water. High pH, as Rio reportedly ran out of pH chemical, would also have caused the green metal to drop out (see above).

Also it was reported that someone introduced a large amount of hydrogen peroxide into the pool water as a treatment. Big Mistake. The "adverse reaction" reported by NBC and others is that it will effectively not only dechlorinate the pool, but will form a chlorine deficit that will chew up most of the chlorine you add to the pool for hours or days. Yikes.

Solution:

Since a shock that doesn’t reach the Chlorine Demand threshold is worthless, traditional treatments have limited benefits. A CES Peroxolyte shock will bring the pool to a high ORP, burn up the bad stuff, and return to normal within a few hours, making it a magic “drug” for most types of cloudy water ailments. However, the strategy is to prevent this from occurring in the first place by monitoring your Chlorine and ORP levels daily, and paying careful attention to the relationship between the two. The higher the ORP the better (750mV and up is good and 800mV & up is much better), but anything less than 700 mV is considered sick, especially if it takes more than 2.0 PPM to get there.

Another solution is to always have an acceptable amount of chemicals on hand -- especially if you are hosting the Olympics. This would like you running out of ice at your home reception party when your child get married. 

A 3rd solution is to prevent poor oxidation is to prevent rookies from throwing anything in your pool water without checking with you first. This happens all the time, and could happen just as easily in your home pool, municipal pool or condo.

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Conclusion:

The three categories above have traditionally accounted for most of the “losing your pool” events, although many times the issues are layered. So in the Rio example, they might have had a high metal count (no pun intended) going into the games, then let the pH go high, thus triggering a dropping out of copper and the clear green look. Once they de-chlorinated as a byproduct of their Hydrogen Peroxide treatment, the ORP could have plummeted and offered little chance of oxidizing the pool back to the normal color. The water could then have continued to deteriorate turning into the murky green. They also didn't implement any action to remove the green color through filtration, and they reportedly were changing out the media in the filters. Finally, they ended up (reportedly) dumping 1 million gallons and exchanging it with the outdoor water polo pool. Too little too late.

In any event, a more conscientious or a better-prepared operator could have seen the warning signs and could have avoided this entire mess. They would have had adequate chemical on hand for the event, and could have had both the treatment and filtration systems from these 2007 pools in better condition with preventive maintenance. They also could have responded with a more suitable "action" once the issue took place. 

By comparison, the (13) Myrtha Pools  installed specifically for the Olympics we clear and blue. They had good filtration systems, and were professionally operated during the entire swimming competition.

We're NOT trying to be critical of the operators, but the operations were apparently flawed. Then again, this type of public foopah validates why so many CES customers invest heavily in education for their staff, and establish vital checks and balances in their daily action plans. On a final note, in the case of an event many customers have learned to be very careful with what they say, as lame excuses may end up as a lightning rod for criticism, from a condo board... or in this case from the internet. 

Hope this helped, and please let us know if we can ever be of assistance.

New CDC report - 80% of pools & spas are unsafe. 5 Easy steps assure you and your patrons are safe !!

 

The Centers for Disease Control (CDC) recently reported, in their Morbidity and Mortality Weekly Report, that there are severe risks in swimming in public pools. Really? In 2013, data was collected from 5 states with the most public pools and spas (Arizona, California, Florida, New York, and Texas), and the data was compiled.

They reviewed 84,187 routine inspections of 48,632 public venues, and they found the following:

  • Almost 80% of public aquatic venue inspections uncovered at least one violation
  • 1 in 8 inspections resulted in immediate closure because of serious health and safety violations
  • 1 in 5 kiddie/wading pools were closed - the highest proportion of closures among all venues.
  • The most common violations included
    • improper pH (15%)
    • safety equipment (13%)
    • improper disinfectant concentration (12%)

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What gives? By comparison thousands of CES customer received ZERO serious violations and no closures in the past few years.

So what does the CDC suggest?

  • For your patrons to second-guess your operators but carrying a chemical test strip into the pool water with them,
  • For patron to verify the ability to see the main drain in the bottom of the pool. Note to manager: If you can't see the drain, ever, close the pool and get a better strategy right away!
  • For patrons to  double check your VGB drain covers, safety procedures, etc.

So we have a choice. Do you really want John and Mary Q Public looking over your shoulder, testing your water, and telling you how to run your pool? Probably not.

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What is the alternative?

What is the alternative? One CES customer jokingly suggested that all the lousy pools were located elsewhere in the US, and they could use CES's affordable treatment and training programs..... but seriously.... 

The alternative, according to many CES customers, is to demonstrate that you operate your pools and spas to a higher standard.

Here are 5 Easy ways to assure that your pools stay out of the (wrong type of) limelight.

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Number One: Train Your Staff

Think about it. If the training hand-off between your previous pool operator and your current one went something like ..... Good Luck, Joe !!, then you might be in trouble. Don't assume that hiring an "experienced" pool operator mean that they are actually "proficient" or even "qualified". The DOH requires that a pool operator be certified, although there are loopholes in the requirement. However, loopholes lose to lawsuits every day of the week. 

It is a simple fact that a trained operator makes better decisions and are better organized and better equipped to manage your aquatic operations. Also, think that outsourcing to a pool service is cheaper or better.... think again.

Action item #1: Check out AFO, CPO, or AquaTech Certification classes. While many classes are not offered during the summer months, the CES Hybrid Aquatech classes operate year-round and combine an interactive on-line learning program with a full day of hands-on training. You can also sign up for CES's on-site training sessions that covers all equipment and procedures.

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Number Two: Take Control

Two powerful words that say it all. Taking Control of your pool operation is inexpensive, immediate, and highly successful. There is NO risk. You can sign up for direct-control chemistry program with electronic log keeping, remote control, and alert notification for only $106 per month. It comes with tons of training and technical support, and the communications is free. What are you waiting for?

Action item #2: Walk through your equipment rooms, and if your control systems a) aren't controlling real well, b) don't provide "open architecture remote communications" then we can help you take control quickly and painlessly. 

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Number Three: Check it out yourself

Some of CES's most successful managers will tell you that they walk their aquatic operation, interview the patrons and staff, and check the documentation on an on-going basis. Sure.... the pool looks great from the manager's  office, but when is the last time you were in the dirty, sweaty, and poorly run pump room, or checked out your dirty, greasy, hazy pool. Would your have your lobby or kitchen look that way? Probably not.

 Managers tell us that they interview their staff and see if they like the answers they get. Check for cloudy water, dirty tiles, wet equipment rooms, or gerry-rigged equipment. 

Action item #3: Many managers make a special checklist with appearance, safety, and operational issues. They walk the pool area with a clipboard just before payday, and write down deficiencies. Yikes! Special Tip: Check your chemical log sheets. They should be completely filled out, detailed, and should reflect safe and code-approved water. See what you like? Remember, that is the same document that the opposing attorney would use against you.

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Number Four: Be Proactive

Many operators simply wait for things to break, and then complain about how expensive it is to fix, and how long it takes for manufacturers and service centers to respond. Really? So you can lay idly and let everything degrade, and that's OK, but once the equipment dies, then everyone else need to be ready to cover your mess. Well that sounds good, but that is not really realistic. The better operations in Florida schedule proactive service on major equipment (Heaters, Pumps, Filters, Chlorinators, UV/Ozone Systems, Saline, etc) and hardly EVER have down time. It's a fact this it is much less expensive to maintain equipment than to replace it.

Action item #4: Make a master list of all equipment that would benefit from proactive service, and we can assist you in making it much more affordable that REACTIVE service.

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Number Five: Operate your pool to a higher standard.

What?

Ask yourself one question.... to what standard to your operate your pool? If the answer is Health Department (DOH). Then remember that DOH codes are set to a MINIMUM standard and do NOT address items such as maintenance, proactive service, checks and balances, redundancy, anticipation, advanced water quality procedures, etc. 

If you operate your pool to a "higher standard" such as the Q5® Water Quality Standard, then your DOH-approved pool might only rate as a 2.5 Star facility on a 5-Star Scale. Is that good enough for your organization? Do your clients deserve better?

The Q5® Water Quality Standard is also prescriptive, and help provide you with a roadmap to get from where you're at, to where you want to be using a series of achievable improvements that can be spread across several years and several budgets.

 

Conclusion:

With a little helping hand, you can help monitor and control your pool operations to keep you and your customers out of harm's way. From simple and inexpensive training and supervision, to more costly and involved equipment upgrades, one thing is for sure: Either you prove to the world that you "have it under control", or you may be hosting a legion of motivated but untrained test kit-carrying patrons that are dying to tell you how to run your pool.

Your call. 

CES is ready to assist you in any manner, from training, service, and support....to new treatment programs or PM services.... to even setting you up on a Q5® program. Please contact your CES rep, or sign up for an on-site audit to see where you stand.

5 top reasons CES customers succeeded going "in-house" !

 

Operating a commercial pool is a thankless job. It takes time, money, and hard work. It also takes knowledge, discipline, and commitment.

With this in mind, you can imaging the desire to the whole sack of potatoes to someone else... hire it, done... write a check and "be done with it"... make it someone else's headache.

As appealing as that may sound, it really doesn't work that way. Those who tried to completely sub-contract their pool operations are now "taking control" back in record numbers. Want to know why? Read on.

Here are 5 top reasons that many CES customers have found great success with going in-house for their pool operations.

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#1 Control:

  • We hear this over and over again. The best way to control quality in your operations is to control the process. Yeah, you can always call and complain to your pool service subcontractor, but who is in control? Customers mentioned that THEY are in the front line fielding complaints from their customers and watching the damage to their equipment and reputation happen.
  • Responsiveness: If their pool was not to their standard, customers were able to instantly respond. If they had an aesthetic, mechanical or chemical issue, they were able to handle the problem ASAP. As a result they were able to keep a more compliant pool and better protect themselves and their patrons.

#2 About the Laws:

  • DOH requires 7X per week chemical supervision with recorded log sheets. Having a 7X per week is uncommon and quite expensive! Customers with a 3x per week service and whom did not have a complementary in-house service and log-keeping program were in violation of written codes. If you hire a company 3X per week, and handle the rest in house, then you already have the structure to possibly go "in-house".
  • Customer found that they could not "assign" pool-related liability. That means, if there is an issue, customers found that the plaintiff went after THEM and their organization, not the pool service contractor. That makes sense as your organization has deeper pockets, and per DOH code the organization is legally responsible to maintain a compliant pool operation regardless of what strategy you employ.

#3 Flexibiity

  • Have a task you don't want to do like clean the filters... hire it, done. Your guys are going on vacation, get some temporary help. Don't like to scrub the tile... hire it, done. But don't hand the keys to the castle to a company.
  • According to our customers, the difference is this: is it your game plan or theirs?
  • Being in-house gives you the flexiblity to take good care of your customers while still subcontracting the dirty or unappealing jobs to a sub contractor

#4 Talent

  • A customer once told us "Just because you write a company a check, doesn't make them a professional". We are very surprised with the number of unlicensed pool contractors handling service routes these days, and the lack of DOH inspections in the future does not bode well for better enforcement.
  • Check to make sure that any support company is CPC-licensed, not merely a CPO (Certified Pool Operator) or AFO (Aquatic Facility Operator. 
  • Customers have mentioned that they can attract and retain as good as or better personnel as they are being given on a service contract.

#5 Protection of your assets.

  • Customers have been appalled at the poor care given to their equipment room, equipment, and other assets by some sub-contractors. Perfectly good chemical control and feed systems have been abandoned or even removed off the property (grand theft ?). Equipment rooms have been left in total disarray, heaters have been destroyed, and the copper from the destroyed heater has gone on to stain the pool. Then customers have been proposed a replacement heater at full retail value... talk about the wolf guarding the hen house!

 

So these are the known issues as reported to us over and over again. But what can you do about it?

Here are a few action items that can help you go in house.

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Get a helping hand:

  • The Department of Health has a published 47-step inspection guideline for proper pool operation that can be used as a minimum guide and they are also normally eager to answer questions for your team.
  • Additional training: DOH codes require a certified operator on each pool operation. So unless you have a 7X per week service, you should comply. Certification is simple and helps tremendously. We offer two great classes including the new AquaTech hybrid on-line and hands on class.
  • On-site guidance: CES has been assisting companies go in-house for over 30 years. Contact our service team and we will train you on how to operate your circulation, filtration, controls, chemical treatment, treatment, and code compliance systems.
  • CES and its service partners can provide complete factory certified PM services to keep your heaters, UV, pumps, and treatment systems at peak operating levels, so your staff can concentrate on more pressing issues.

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Get to the Next Level ?

  • Some organizations wanted to get to the next level but needed a clear road map. They turned to the Q5™ program. Several CES customer have used Q5™ to achieve and maintain an efficient and hassle-free operation dating back to 2007.
  • The Q5™ Water Quality Standard is a patent pending, 50-point program that provides a perscriptive road map to getting your pool to a 4 or 5-Star level (A DOH-compliant pool can be as low as 2.5 stars).
  • Contact your CES rep for more information.

Conclusion:

While not every service company is as bad as described by fellow customer above, the overall level of care appears to be below acceptable standards. The more qualified, higher quality companies cost a bit more thus don't get as many jobs as the cheaper guys, and so mediocrity prevails.

If you integrate a service company into your overall plan, our most successful customers have found that THE ORGANIZATION, not the pool company, needs to provide a winning strategy. So all you need to do is set up a winning strategy and all of your subcontractors can follow along.

Sound complicated? It's actually quite simple. Setting up a successful pool care game plans is something that we have helped with for over 30 years. Call your CES rep today and start right away! After all, there is no better time than now to "take control" of your pool operation.

CES rolls out new Service Fleet, and New Service Plans.

 

When you spend most of your time, as we do, helping companies save energy and money, sometimes its a good idea to follow your own advice. Recently CES upgraded more than half of its field fleet to smaller and more fuel efficient service vehicles. It was time !

All in all 8 service vehicles, including one fondly known as "Big Nasty", were retired in a short ceremony during CES's annual meeting on Friday. 

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1,800,000 miles of service and tech support

These vehicles had logged over 1.8 million miles of tech support, PM programs, and service in the past 3-5 years and had done their job in helping our customers maintain great water quality on thousands of commercial and municipal facilities. They also had assisted hundreds of pool contractors in the installation and commission of pumping, filtration, chemical treatment and heating/heat retention systems on many new construction projects, including some of the premier facilities in Florida.

With the high cost of gasoline and maintenance, something had to be done.

New Energy Efficient Fleet 

The new vehicles provide double the gas mileage of the older vans, and, like many of our pool programs, help pay their own way out of energy and maintenance costs. 

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While we can't carry around as much inventory as we had in the past, we have however fine tuned our inventory and ordering process to make sure we have all the common replacement items on hand. However..... CES catalogs over 10,000 items to support the various technologies we represent, so we promise to do our best to provide you with excellent service just a we have done in the past 31 years.

Great New Service plans

CES is proud to introduce new service plans to add to our wide variety of time and money-saving programs. There are now 31 individual PM programs to choose from. Each has been specially designed to maintain your equipment in peak performance while replacing only the needed OEM parts in order to keep the cost as affordable as possible. Here are the newest PM programs:

PMA688 Lochinvar Heater Preventive Maintenance

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You asked, we listened. Some customers requested a quicker and more cost effective evaluation of their heating units to begin the heating season. We put together PMA688 to provide a thorough evaluation of the operation of the unit without actually tearing into the heater. This includes inspection, testing, and/or calibration of ignition system, gas pressures, water flow, safety systems, booster motors, venting systems, etc. We provide this for about half the price of our regular PMA689 heater PM program which additionally provides a comprehensive cleaning of burner assemblies along with other more involved, labor intensive heater services.

 

PMA700 On-Site Robotic Vacuum Service Plan

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The PMA700 is not only new to the CES lineup, it is new to the industry. Never before has your robotic pool vacuum received all service, tune up, and parts replacement ON THE POOL DECK. Since we introduced the Enduro-TurboClean line of robotic vacuums, customers have been raving about how quickly and thoroughly it cleans the pool. But, others have said that their favorite feature is the fact the the vacuum NEVER LEAVES THEIR POOL DECK, when their previous vacuums seemed to spend way too much time in the shop or in the back closet. The PMA700 program provides inspection, adjustment, cleaning and/or replacement of: brushes, belts, pulleys, cable, cart, motors, pumps, filter plate, seals, and electronic components. During the PMA700 service the technician will also fine tune the programming to assure the quickest and most comprehensive individualized cleaning for each pool, and will provide a free upgrade to the latest diagnostic voice instructions. Yes, the Enduro talks to you and tells you what is happening and what you need to do next. 

Review of Existing Service Plans

Someone told us that reminding people to maintain a proactive PM service on their major pool equipment is like asking your children to floss their teeth. It is a thankless job. However, the pain and suffering of watching our customers prematurely lose (or require an expensive repair to) a heater, pump, UV, Ozone, Saline system, etc. gives us the incentive to continue to remind and request that you consider PM program for all pertinent equipment.

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Currently we offer preventive maintenance for: 

  • Lochinvar Heaters: Did you know that a dirty heater can burn thousand of dollars in extra fuel a year! Also it is 4 to 5 times more expensive to repair or replace a heater than to maintain it.
  • National, USF, or EPD Filters: Many of our customers have reported that their filter PM's have saved them a considerable amount of chlorine each month, as new programs can include cleansing of the filter bed.
  • UV or Ozone Systems: UV and Ozone systems operate in a harsh environment and require PM every 6 months to one year. Units that aren't serviced, normally just quit working. Also, per DOH code... No UV, No splash pad. 
  • Handicap Lift: Per ADA, handicap lifts must stay in position all day, thus providing a harsh environment. They require minor PM service every 6-12 months to avoid any emergencies. Also ADA requires a FUNCTIONING lift, so having a lift PM can save you from legal issues.
  • Saline Chlorinators: Having your own chlorine factory is a lot of fun, when it works as designed, but no fun if it needs maintenance. A simple annual maintenance plan will assure that you get the most production and the longest lift out of your system.
  • Chemical Feeders: By definition these guys have the toughest job in the equipment room. Simple 6-12 month maintenance will help prevent emergencies and keep your systems purring along. Popular PM's include Stenner, Pulsar, Co2 feeders, etc.
  • Site Assessments: One of the most popular PM programs, the PMA977 provides an affordable and comprehensive plan on your ENTIRE equipment room and includes advanced on-site water testing, equipment evaluation, safety checklist, and much more

When is the best time for PM.

Chemical feeder and filters are most often serviced in the spring -- just before the busy summer season. Handicap lifts and UV's are normally serviced in early summer and late winter. During this time of the year, the focus is more on heater PM's and in trying to keep our sense of humor, we recently posted the following (possibly a tribute to David Letterman?):

Top Ten Reasons to Proactively PM your Heater

  1. Heaters generally break on their own time-schedule, not yours.
  2. Patrons are not forgiving to cold pool or spa water.
  3. A dirty heater burns up to 20% more gas per year to hold the same temp.
  4. Fixing a heater can take many days, even weeks.
  5. A dead heater costs a lot more to fix or replace.
  6. Heater parts are normally not stocked by factories or distributors.
  7. You probably don’t have a new heater in your capital budget !
  8. Proactive parts cost less than reactive parts.
  9. Proactive service cost less money than reactive service. 
  10. Don’t wait, get waited on !!  

Let us know if we can assist

The CES Team stands ready to assist you with a custom, affordable program that works best for your facility. Please contact your CES rep for more information.

 

CES Heater PM program helps rescue 3 heaters from a trip to the landfill !

One of the US's leading indoor health clubs had a problem: they had 3 Lochinvar heaters that no longer would work. Their pool was cold, their spa was "down", and their customers were not happy. They called the Lochinvar Factory to get them repaired or replaced, and were obviously hoping that it wouldn't be the latter. Also time was of the essence, as health clubs are known to provide their guests with perfect water temperature for their pools and spas.

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CES was called in to assist, as the Florida/Caribbean Service Center for Lochinvar Heaters, and the situation looked bleak at first.

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Two technicians had to fully disassemble the heaters, manually clean and restore the badly sooted exchangers, troubleshoot the circuitry, rework the bypass system, and 13 hours later, all three were back in operation. It was a pretty sure bet that if the service had been delay a bit longer, there might not have been a way to prevent total replacement !

The pool service company was elated that disaster had been averted. The owner was surely happy that they were back in operation relatively quickly and didn't have to buy new heaters. The CES Techs were glad to help.

But, all is not well. 

Why?

First, it could all have been avoided.

Problems with exchangers, bypasses, etc. just don't crop up overnight, they develop over time, and they are easily detected by an factory-trained CES rep on a periodic visit. Left uncorrected, they can grow into a larger issue that requires more extensive repairs. For example, an incorrect setting on the heater can in turn contribute to the sooting of the exchanger which will blossom into full blow meltdown. CES techs can commonly detect and correct these minor issues during a normal PM service. Just like a patient who hasn't had a physical in years, suddenly develops a serious disease. Many times the warning signs would have been discovered and corrected with a typical physical. 

Second, reactive service is expensive

Sure the heaters were saved, but at what cost. Replacement heat exchangers, emergency service with overtime, replacement fans and circuit boards are a lot more expensive than proactive evaluations, heat exchanger cleanings, scheduled maintenance, and minor testing and adjustment to fans and other components.

 

Third, un-tuned heaters can quickly blow your heating budget.

It is a proven fact, that a poorly adjusted heater or dirty heater has cost pool owners many thousands of dollar of unnecessary heating costs. Instead of the factory-certified 89% efficiency rating if the heater is adjusted to factory guidelines…. many tested heaters were operating at far lower efficiency ratings. Some customers have used an exponentially high heating bill to trigger their heater service, and that prevented further problems (but the damage was done). Others have mentioned that they would rather not pay the high bills, and just prevent the situation all together.

Proactive maintenance is a better strategy.

A new condo manager mentioned that like a new car, a pool heater is an investment -- you change the oil and other important fluids at certain mileage, and it helps keep your car running well -- preventing expensive repairs. He made an analogy to if you bought a car and never changed the oil, or conducted scheduled maintenance, but just ran it until one day it died on the side of the road. The manager asked how that was different that buying a heater, and running it until it dies. Unlike his predecessor, that condo manager said he would rather spend a few hundred dollars a year protecting his investment, than paying thousands of dollars (plus the inconvenience and embarrassment of being out of order) of major repairs or replacement. We agree.

See if we can help

If you have a heating system and want to protect your investment, call your CES rep to see if a PM program can be a proven first step toward taking control over your heater's destiny. CES has designed several affordable PM programs, including testing, evaluating, and cleaning, that can help you protect your assets while removing one more potential "emergency" expenditure from your future.

After all, un-budgeted emergency repairs and replacements seem to be pretty unpopular these days. 

 

CES New Enduro Clean 4 year maintenance free warranty

Ces new enduro clean no worries for for years..

 

You asked for a solution for pool cleaning, we wanted a better solution too. Read on.

Unlike European pools, where robotic pool cleaning is the norm, robotic vacuums have never reached the same level of popularity in the USA. In fact, in the states, we see a much lower percentage of pools utilizing robotic vacuum cleaning systems. Why? Our customers say it is because the vacuums that they have used over the years have been:

Unreliable and problematic, (some much worst than others)
Did not clean as well as desired,Not capable of handling special pool designs and obstructions,
Expensive to own and keep in operation,
Spend a lot of time in the shop, instead of the pool.

We agree.

CES has been promoting and repairing robotic vacuum cleaning systems for over 20 years and we have become disillusioned in the overall performance and reliability. While we have served as the warranty station for the leading manufacturers for years, even a lightning fast 2-hour turnaround repair time still meant that you were without a vacuum for at least 3-5 days depending on transit. Parts that we diagnosed, repaired, and thoroughly wet-tested sometimes failed again for no apparent reason. While we covered lots of repairs under our warranty, the cost of ownership was still higher for our customers than we both wanted.

You wanted better, we wanted better. So nearly two years ago, CES began looking for a solution, and we found one. CES is proud to introduce the Enduro TurboClean line of robotic vacuums. We have designed and assembled a winning combination of technology, engineering, and service.

We think you will be very happy with the results.

What is different? A lot, read below and you will see why we are so excited about how our new line of vacuums resolve the issues above.

BulletOn-site repair: Many have talked about on site repair, but it has never been possible, until now. We know, we tried. The new Enduro TurboClean vacuum has passed all of our tests and we are backing every vacuum with an On-Site Repair Warranty and Promise: if your vacuum is inoperative, we will come to the site and restore to good working order, guaranteed.
BulletHow is this possible: The advanced design means that you can change out a pump or motor, on the pool deck, in a few seconds, without any special tools or devices. The self-diagnostic electronics lets you spot any issues quickly and efficiently, and our fully-stocked mobile repair team can put the unit back in operation immediately.
BulletWhat is included: The Enduro TurboClean comes with a fully assembled and tested robotic vacuum (two sizes - four models). It also features a choice of 3 different caddy carts, 4 different cord lengths, a waterproof remote control and more. It has an electronic control center that talks to you with instructions and prompts, and reports any unforeseen service issues. It also includes full start up and training from your local CES rep. The fun starts there.
BulletReliable: The new TurboClean vacuum is the most reliable vacuum we have ever used. Period. Its simple, yet advanced design has been proven to operate consistently and reliably for years at a time. There are NO underwater circuit boards to worry about and few underwater connections to go bad. The wearable parts all have well-documented service life, and are changed on a schedule, not on a knee-jerk repair program.
Versatile: With three distinct cleaning modes, the new TurboClean vacuum can quickly be optimized for each specific pool. Zero depth entry - no problem. Bulkhead - piece of cake. Steep incline - just takes a quick adjustment. In fact, we took our new vacuum to many sites that could NOT previously utilize a vacuum, and quickly made believers out of all of us. We tackled the three issues above... and many more. We can handle deep pools, shallow pools, islands, bulkheads, and just about anything your pool designer could think of throwing in our way.
BulletLower cost of operation: No, the TurboClean is not cheap and there are vacuums that are much cheaper OR much more expensive. But, the cost of ownership is the lowest of any vacuum that we have ever tested or used. The advanced design means that components last longer and are less costly to replace.
BulletDurable: The TurboClean comes with a 7-year structural warranty, and a two year complete mechanical warranty backed by the CES technical team. Oh yes, the warranty is conducted ON YOUR SITE.
BulletEasy to use: The unique mushroom shaped filter comes in three different screen sizes to best suite your application. Unlike other vacuums, the debris CANNOT inadvertently spill back in the pool. You can clean the filter in seconds without exposing yourself or your staff to the dirty and potentially unhealthy debris collected during the vacuuming process.
BulletEasy to manage cord: The durable cord system is easy to manage. Three of the models include trolley with integral cable reel, so you don’t need to worry about tangling or messy storage issues. There is no need for a swivel, and the replaceable cord will last for many years with normal care.
BulletLots of options: There are special options for liner pools, deep pools, ocean water, wall climbing, tile pools, and we even have a model with a remote on-board camera for ultra deep pools or special cleaning applications.
BulletAffordable: The CES Enduro TurboClean is available under our exclusive maintenance free lease program and in many cases costs you less money than manually cleaning your pool. Our ownership programs start at less than $191 per month, or about $6.00 per day. Can you clean your pool for that amount?

If you can’t tell, we are very excited about this win-win program for providing our great customers with a reliable clean pool alternative. It’s difficult not to be a bit giddy when you know you have found a solution to a long time issue.

We invite you to take a the CES EnduroClean challenge. Manually clean your pool for hours until you feel that it is spotless, and take as long as you want. Then test the TurboClean robotic vacuum of your choice for 30 minutes, and see if your don’t become an instant fan.

Please contact your CES rep for more information or to schedule an on-site demo.

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